RETURNS & EXCHANGES
Returns and exchanges are accepted within 30 days of order arrival to customer.
Shipping fees are not covered for merchandise without damage or shipped incorrectly.
Clothing that has been washed or worn will not be accepted for return.
Music, media and accessories must be unopened, unused, and in condition as received.
Print and fill out the attached PDF file outlining the details of your return or exchange.
Use original packaging (if possible) to return your item(s) to the following address including the printed form referenced in step one:
Firebrand Live Returns
2081 Faraday Ave.
Carlsbad, CA 92008
How long will it take for my Return/Exchange to be processed?
Once your returned package has reached our office please allow up to 8 business days for it to be processed through our returns department. A representative will be in contact with you (via the email address used to place your order) to provide further details.
Make sure to use a shipping method with tracking and hold onto your tracking number when you return the items. We cannot be held responsible for any returned merchandise unless you have obtained proof of delivery.
Can I get a pre-paid return shipping label?
Shipping fees are only covered for products that are damaged or shipped incorrectly. Please contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre paid shipping label via email for your return.
If you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid.
What if the exchange item I want is out of stock?
Due to high demand and varying stock levels, if we are unable to offer exchanges because a specific style or size has sold out, you may return the original item
When will I see my refund?
In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another.
Can I change my address?
We pride ourselves on speedy order fulfillment, but are more than happy to change your shipping address if it hasn't been packed and shipped yet!
Contact our customer support team as soon as possible with the following:
- Order Number
- Full Name
- Verify address your order is currently going to
- New address you would like us to ship to
- **Please note: Your new address must be within the same country and time zone as the original address entered**